Privacy Policy

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked with you, including:

• Identification Information: We may collect your full legal name, date of birth, driver's license information, passport or government-issued identification information, identification numbers and expiration dates, and information necessary to verify your identity or eligibility to rent a vehicle.
• Contact Information: We may collect your mailing or residential address, email address, telephone or mobile phone number, and emergency contact information when provided.
• Rental and Reservation Information: This may include the vehicle requested or rented, rental dates and times, pickup and return locations, rental agreement information, additional drivers, mileage and vehicle condition, optional products or services selected, rental history, and related transaction information.
• Payment and Transaction Information: When you make a payment or reservation, we may collect billing information and payment-related details necessary to process the transaction. Payment card information may be processed by third-party payment processors.
• Vehicle and Location Information: Depending on the vehicle and services provided, we may collect mileage, vehicle location, usage, diagnostic information, and other telematics or GPS information.
• Website and Technical Information: We may automatically collect IP address, browser type, device type, operating system, website activity, pages visited, referring website, and date and time of access.

2. How We Use Personal Information

DriveLux may use personal information to:

• Process and manage reservations;
• Provide vehicle rental services;
• Verify identity and eligibility;
• Verify driver's license information;
• Communicate with customers;
• Process payments and deposits;
• Manage rental agreements;
• Provide customer support;
• Prevent fraud, theft, misuse, and unauthorized vehicle use;
• Protect our vehicles, customers, employees, and business;
• Manage insurance and claims;
• Maintain and service vehicles;
• Monitor vehicle location or telematics when applicable;
• Comply with applicable laws and legal processes;
• Resolve disputes;
• Enforce rental agreements;
• Improve our website and services;
• Send service-related communications;
• Send promotional communications where permitted by law; and
• Detect and prevent security incidents.

3. How We Share Personal Information

DriveLux may disclose personal information to third parties when reasonably necessary to provide our services or operate our business. These parties may include:

• Payment processors;
• Insurance companies and related providers;
• Vehicle manufacturers and service providers;
• GPS and telematics providers;
• Reservation and rental-management software providers;
• Identity and driver's-license verification providers;
• Fraud-prevention and security providers;
• Information technology and hosting providers;
• Customer communication and marketing providers;
• Professional advisors; and
• Government agencies or law enforcement when required or permitted by law.

We do not sell personal information merely as part of providing ordinary vehicle rental services.

4. Driver's License and Identification Information

Because vehicle rental services require identity and eligibility verification, DriveLux may collect and process information from driver's licenses, passports, and other government-issued identification documents. This information may be used to verify identity, confirm eligibility to rent a vehicle, comply with applicable laws, prevent fraud, process rental transactions, and protect DriveLux and its customers.

5. GPS and Vehicle Telematics

Some DriveLux vehicles may contain GPS, telematics, connected-car, or other vehicle-monitoring technology. When applicable, information collected through these systems may include vehicle location, mileage, vehicle status, diagnostic information, and other information generated by the vehicle. Such information may be used for vehicle security, theft prevention and recovery, maintenance, roadside assistance, enforcement of rental terms, safety, insurance, legal compliance, and legitimate business purposes. Additional disclosures may be included in the applicable rental agreement or vehicle-specific notices.

6. Cookies and Online Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand website usage, improve our services, and, where applicable, support marketing activities. You may be able to control cookies through your browser or device settings.

7. Marketing Communications

DriveLux may send service-related communications concerning reservations, rentals, payments, account activity, or other transactions. Where permitted by law, we may also send promotional communications. You may unsubscribe from promotional emails by following the unsubscribe instructions contained in the communication. Transactional and legally required communications may continue after you opt out of marketing communications.

8. Data Security

DriveLux maintains reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, destruction, or misuse. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Data Retention

DriveLux retains personal information for as long as reasonably necessary to provide our services; complete and document rental transactions; maintain business and financial records; comply with legal, regulatory, insurance, and tax requirements; prevent fraud and abuse; resolve disputes; enforce contracts; and protect our legal rights and business interests. When information is no longer reasonably necessary, we may securely delete, destroy, or de-identify it in accordance with applicable law and our retention practices.

10. Your Privacy Rights

Depending on your circumstances and applicable law, you may have rights concerning your personal information, including the right to request access to certain personal information, request correction of inaccurate information, request deletion subject to applicable exceptions, request information about how your information is processed, and opt out of certain processing where applicable. Certain legal exceptions may apply, including where information must be retained to comply with legal obligations, complete a transaction, prevent fraud, establish or defend legal claims, or otherwise exercise rights permitted by law.

11. How to Submit a Privacy Request

To submit a privacy-related request, please contact us using the information below. To protect our customers and their information, we may take reasonable steps to verify the identity of the person making a privacy request before providing or deleting personal information.

12. Children's Privacy

Our services are intended for adults who are legally eligible to enter into vehicle rental agreements. DriveLux does not knowingly collect personal information from children for the purpose of allowing them to independently rent a vehicle.

13. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, applications, payment processors, reservation platforms, insurance providers, or other services. DriveLux is not responsible for the privacy practices, content, security, or policies of third parties that operate independently from DriveLux. We encourage you to review the privacy policies of any third-party services you use.

14. Information Provided Offline

This Privacy Policy applies to personal information collected both online and through certain offline interactions with DriveLux, including information provided during vehicle pickup, rental transactions, telephone conversations, email communications, or customer-service interactions.

15. Legal and Security Disclosures

DriveLux may disclose personal information when we reasonably believe disclosure is necessary to comply with applicable federal, state, or local law; respond to a subpoena, court order, or other legal process; respond to a lawful governmental request; protect the rights, property, or safety of DriveLux, our customers, employees, or others; investigate fraud, theft, abuse, or security incidents; enforce our rental agreements; or establish, exercise, or defend legal claims.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services. When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. Where required by applicable law, we will provide additional notice or obtain consent for material changes.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way DriveLux handles personal information, please contact: